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    Communications

    Get a Church Email Address: You should have one!

    How to get an official adventist.org.au email address for your church + troubleshooting information.

    Overview

    The process for having an adventist.org.au email address set up for your church is quite simple.

    1. Create an email subjected “Church Email Request”
    2. Let us know which church you would like the email address created for
    3. CC your church pastor & [email protected]

    Once your Pastor responds with an approval, we will work on getting the address set up.

    It is important that you copy the Communications Department in the email. Doing so helps us keep our records updated, which helps us better communicate with you.

     

    Why should my church have an adventist.org.au email address?

    Four reasons:

    1. Professionalism
    2. Credibility
    3. Safety – Multiple monitors prevents questionable activity. Safe churches are thriving ones.
    4. Accessibility – People move and teams rotate. An account set up by Adventist media means the password will always be retrievable.

    Imagine contacting someone at Microsoft using a Hotmail address for work correspondences. It would come off a bit suspicious, wouldn’t it? So it can be for churches under a Conference using non-organisation-specific addresses.

    Frequently Asked Questions

    ———

    We need to change or update our church email address. How do we do that?

    Please contact Service Desk at [email protected]. The Conference cannot assist with this.

     

    We cannot login to the email and need to reset the password.

    To reset your password, head to https://passwordreset.microsoftonline.com and follow the prompts. You can also follow this self-service How-To Guide (PDF) on how to reset your password.

    Should you encounter any issues, or for further assistance, please contact Service Desk at [email protected]. The Conference cannot assist with this.

     

    For additional FAQs, visit the Frequently Asked Questions section below.

    Can’t find what you’re looking for? Contact us at [email protected] and we’ll get to the bottom of your query!

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    Frequently Asked Questions

    Is there a cost associated with the email address?

    Yes, however it is relatively small. As of April 2022, it will cost around $7 (excl GST) per month for the address. Please note that this current rate is subject to change.

    Can our church have multiple email address for the various church positions we have?

    Unfortunately, no. We can only provide the one catch all email address, which we recommend the church team using. A monitored church address is a safe one.

    Who pays for the fees associated with the email addresses created for local churches?

    Currently, the Greater Sydney Conference pays for fees associated with the email address. Should your church wish for the Conference to provide a Zoom account, a church adventist.org.au email address will required.

    Click here for more information on Zoom for churches.

    Can we upgrade our church provided email from E1 to E3?

    Yes. This upgrade does come with an an additional charge that the local church will have to resume. As of December 2025, the charge is $20.43 per month. Please note that this current rate is subject to change.

    To upgrade your account, simply send up an email at [email protected].

    What is difference between E1 and E3?

    The main difference between Microsoft E1 and Microsoft E3 is that Microsoft E1 provides basic email, file sharing, and storage while Microsoft E3 offers a complete set of business capabilities, including Microsoft Office (Word, Excel, PowerPoint, etc.) and additional security features.

    What version provides better features and access (including OneDrive/Sharepoint storage) and how much storage is included?

    The full version of Office E3 does. The current account for the church is an E1 license cloud version only. E3 allows access to desktop applications such as Outlook, Word, Excel, PowerPoint, Teams etc.

    Onedrive storage is 1TB. As for Teams and Sharepoint, there is a shared pool of data across all of SPD.

    How can we manage multiple people accessing the account?

    Attached is a document on how to add other people who wish to login to the account using MFA. If an elder or clerk wishes to access the account they can register their phone via scanning QR code and login to the account with a code from their own device instead of one person. Download PDF

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